Terms of Service

1. Who we are

STALKUS DIGITAL operates SUD TAX CRM, accessed by customers through MY CLIENT HUB. SUD TAX CRM is a multi-tenant software-as-a-service (SaaS) CRM platform. Contact for legal notices: info@myclienthub.in. Company website: https://stalkusdigital.com. Registered office, GSTIN, CIN and phone: OPERATOR INPUT REQUIRED.

2. What the product is — and is not

SUD TAX CRM / MY CLIENT HUB is software for managing leads, people, companies, opportunities, tasks, services catalogue items, team access, and related workspace operations. It is designed for Indian businesses, including tax, accounting, compliance and financial-service firms.

SUD TAX CRM does not provide tax advice, accounting advice, legal advice, or financial advice. Any professional services your firm delivers to your clients remain solely your responsibility. Using the software does not create a professional-services engagement with STALKUS DIGITAL.

3. Eligibility and accounts

You must be legally able to enter a binding contract and authorised to bind the customer organisation. Workspace administrators are responsible for inviting authorised users, configuring access, and ensuring users comply with these Terms and the Acceptable Use Policy.

4. Customer responsibilities

• Keep credentials confidential and use strong passwords.
• Ensure data you enter is accurate and lawfully obtained.
• Comply with applicable law for your business and your clients’ personal data.
• Maintain your own third-party accounts (website, Meta, email providers, etc.).
• Not attempt to access another customer’s tenant or bypass security or commercial controls.

5. Acceptable use

You must follow the Acceptable Use Policy. We may suspend or terminate access for violations, security risk, unpaid commercial obligations, or legal requirement.

6. Service availability and maintenance

We aim to keep MY CLIENT HUB available, but we do not guarantee uninterrupted or error-free service. Planned maintenance, emergencies, upstream provider outages, and force majeure may cause downtime.

LEGAL REVIEW REQUIRED: any uptime SLA, service credits, or remedies must be counsel-approved before sales reliance.

7. Intellectual property

STALKUS DIGITAL and its licensors own the platform software, branding, documentation and related IP. Customers receive a limited, non-exclusive, non-transferable right to use the subscribed service during an active subscription or trial, subject to these Terms.

8. Customer data ownership

As between the parties, you retain ownership of business content you submit to your workspace (leads, people, companies, opportunities, tasks, notes and similar CRM records). We process that content to provide the service. See Customer Data Terms and Privacy Policy.

9. Third-party services and integrations

The service may connect to third-party systems (for example website intake, Meta Lead Ads where enabled, email/SMTP, and future channels). Third-party platforms are outside our control. See Third-Party Integrations Terms.

10. Trial, subscription, payment

Commercial plans, trial (14 days where offered), payment and cancellation are described in Subscription Terms, Trial Terms, and Refund & Cancellation Policy. Current billing is sales-assisted / operator-managed; an automated payment provider is not connected.

11. Suspension, termination, deletion, backups

We may suspend or terminate for Acceptable Use violations, security risk, legal compulsion, or commercial non-payment according to operator policy. Cancellation does not automatically wipe CRM data. Deletion and retention requests follow documented process. Backups exist for operational recovery and may retain residual copies for a limited period.

LEGAL REVIEW REQUIRED: precise deletion timelines, backup residual retention, and termination for convenience clauses.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the service will meet every business or regulatory requirement of your firm.

13. Limitation of liability and indemnification

LEGAL REVIEW REQUIRED: limitation of liability caps, excluded damages, and customer indemnification for unlawful content / third-party claims must be finalised by Indian counsel before treating as binding.

14. Governing law and disputes

LEGAL REVIEW REQUIRED: governing law (proposed draft intent: laws of India), venue/jurisdiction, and dispute-resolution mechanism (courts vs arbitration) — OPERATOR / COUNSEL INPUT REQUIRED.

15. Amendments

We may update these Terms. Material changes will be reflected by bumping the legal pack version shown on legal pages. Continued use after the stated effective date of a new version constitutes acceptance where permitted by law.

LEGAL REVIEW REQUIRED: enforceability of electronic acceptance and amendment notice method.

16. Contact

Legal / privacy contact: info@myclienthub.in. Website: https://stalkusdigital.com.