Refund & Cancellation Policy

1. Purpose

This draft describes a reasonable SaaS cancellation and refund framework for SUD TAX CRM / MY CLIENT HUB pending Indian counsel review. It does not invent statutory consumer rights beyond what law provides.

2. Trial cancellation

During an active 14-day trial, you may stop using the service. Operator-assisted cancellation of trial access may be requested via info@myclienthub.in. Trial periods are generally not “paid periods”; refunds typically do not apply to unused trial time.

3. Paid subscription cancellation

Because billing is currently manual / sales-assisted, cancellation is processed by operators according to your order form or written commercial agreement. Access may continue until the end of the paid period already settled, unless otherwise agreed.

4. Refunds and unused period

LEGAL REVIEW REQUIRED: whether prepaid unused periods are refundable, pro-rated, credited, or non-refundable; align with invoice terms.

5. Failed payments

If an invoice remains unpaid, we may suspend intake or commercial access according to operator policy. Automatic card failure retries are not claimed while no payment provider is connected.

6. Suspension / termination for abuse or security

We may suspend or terminate immediately for Acceptable Use violations, fraud, security compromise, or legal requirement. Refunds in such cases are not assured.

7. Customer-requested deletion

Cancellation ≠ automatic CRM wipe. Deletion requests are handled separately under Customer Data Terms / Privacy Policy.

8. Contact

Cancellation requests: info@myclienthub.in.